The Residents' Network Networks

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The Residents' Network

Supporting residents, making co-regulation work, holding landlords to account.

HQN complaints toolkit

HQN complaints toolkit

We all want to deliver excellent customer service, but often we miss the opportunity to make use of a valuable source of feedback to improve our services. Is your complaints management process helping deliver better services? Is it improving customer satisfaction? Is it contributing to your value for money agenda? Use this toolkit to help you answer these questions.

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