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The Residents' Network

Supporting residents, making co-regulation work, holding landlords to account.

Viridian and Amicus Horizon: merging scrutiny and co-regulation - Rob Gershon

Viridian and Amicus Horizon: merging scrutiny and co-regulation - Rob Gershon

HQN’s Form Follows Function toolkit was released recently, designed to involve residents and the staff that work alongside them in being involved in mergers and other organisational changes. Residents’ Network Lead Associate Rob Gershon was invited along to see how residents for merging associations Amicus Horizon and Viridian are working together to design the future shape of co-regulation, scrutiny and governance at the newly-merged association.

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HQN complaints toolkit

HQN complaints toolkit

We all want to deliver excellent customer service, but often we miss the opportunity to make use of a valuable source of feedback to improve our services. Is your complaints management process helping deliver better services? Is it improving customer satisfaction? Is it contributing to your value for money agenda? Use this toolkit to help you answer these questions.

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